Refund and Return Policy for Airconaa

Effective Date: November 20, 2024

At Airconaa, we want you to be completely satisfied with your purchase. We understand that sometimes returns are necessary, and we are here to make the process as simple and hassle-free as possible. Please read our Refund and Return Policy carefully to understand how we handle returns, exchanges, and refunds for your purchases.

1. Return Eligibility

We accept returns for items purchased from Airconaa under the following conditions:

  • Return Window: You may return your watch within 30 days from the date of receipt.
  • Condition: The returned item must be new, unused, and unworn, with all original tags, packaging, and accessories included. We cannot accept returns for watches that have been worn, altered, or damaged in any way.
  • Non-Returnable Items: Custom-made, engraved, or special order items, and products marked as “final sale” or “clearance” are not eligible for return.

2. How to Initiate a Return

To return an item, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at [email protected] or call us at (281) 692-9088. Provide your order number and let us know the reason for your return.

  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Prepare the Item: Carefully package the watch in its original packaging, ensuring all original accessories, documentation, and tags are included. Any missing parts may result in a partial refund or refusal of the return.

  4. Return Shipping: You will be responsible for the return shipping costs, unless the item is defective or we made an error with your order. We recommend using a trackable shipping method to ensure that your return is safely delivered back to us.

3. Refund Process

Once we receive the returned item and inspect its condition, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. You will receive a confirmation email once your refund is processed.

  • Refund Amount: If the item meets the return conditions, we will issue a full refund for the purchase price, minus any shipping charges. If the item is not in its original condition, a partial refund may be issued based on the product’s condition upon inspection.

4. Exchanges

If you would prefer an exchange instead of a return, we are happy to assist. Please follow the same return process to return the item. Once we receive the returned item, we will ship out the exchanged item as quickly as possible. If the exchange item is of a higher value, you will be required to pay the price difference.

5. Damaged or Defective Items

If the item you received is damaged, defective, or incorrect, please contact us immediately at [email protected] or call (281) 692-9088. We will provide a prepaid return label and assist you in returning the item at no additional cost. Once we receive the defective or incorrect item, we will either replace it or issue a full refund, depending on your preference.

  • Proof of Damage: Please include photos of the damage or defect when contacting us, as this will help us resolve the issue more efficiently.

6. Shipping Fees

  • Return Shipping: You are responsible for the return shipping costs unless the product is defective, damaged, or we made an error with your order. In such cases, we will provide a prepaid shipping label.

  • Original Shipping Fees: Shipping fees paid for the original order are non-refundable, unless you are returning a defective or incorrect item.

7. International Returns

If you purchased a product from outside the United States, you are responsible for the return shipping costs, taxes, and duties. We recommend contacting your local customs office for more information regarding potential fees and customs regulations.

8. How Long Will It Take to Process My Refund?

Once we receive your returned item and verify that it meets the conditions of our return policy, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

9. Contact Information

If you have any questions, concerns, or need assistance with your return or refund, please contact our customer service team:

Our customer service hours are Monday through Friday, from 9:00 AM to 6:00 PM EST.

10. Policy Changes

Airconaa reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page, and the revised policy will take effect immediately upon being posted. We encourage you to review this policy periodically to stay informed of any updates.

Thank you for choosing Airconaa. We strive to provide you with the highest quality luxury watches and a seamless shopping experience. If you have any questions or concerns, don’t hesitate to reach out.